Frequently Asked Questions - FAQ's

Request Form – downloadable here.
Instructions
1. Review our Saddle Fitting Service – What to Expect here.
2. Refer to our Travel Fees which are below in the FAQ’s.
If in agreement with our service and fee terms above, then,
3. Download the saddle fitting request form here.
2. Fill out the form, send completed form along with required photos (if applicable) to our email account, Info@HighlandSaddles.com
*Requests will be processed on a first come, first serve basis which can take a few days or more.
Area/Region
Travel Fee


(plus applicable taxes)

Greater Victoria & Surrounding area including Westshore/Sidney/Sooke
$0.00
Cowichan Valley & Surrounding area
$25.00
Mid-Island & Surrounding area
$30.00
North Island & Surrounding area (Comox etc.)
$50.00
Greater Vancouver & Surrounding area
$50.00
Other
To be Determined on a Case by Case basis

Yes, a 5-Day Trial Period comes with the purchase of any saddle.

If the saddle doesn’t work out for any reason, you need to notify us via email at Info@HighlandSaddles.com no later than the 5th day of receiving the saddle, return the saddle in same condition as received, a full refund will be processed less shipping fee which is the buyer’s expense.

Yes, we ship saddles anywhere in Canada and the United States.

  • Ensure the saddle is wrapped with bubble wrap from pommel to cantle or vice versa across the top of the seat and through the Gullet a couple of times. This protects both the pommel and Cantle during shipment.
  • Another important tip is to ensure the saddle fits snugly into the box. The larger the box, the more room the saddle has to move around and potentially get damaged in transit. It’s OK to fold the saddle flaps in on themselves for a snug fit.
  • Please ensure that returns are clearly marked on customs declaration that you are returning product.
  • Shipping charges are the Buyer’s responsibility, C.O.D.’s will not be accepted.
Ship To:
2 Saanich Ridge Drive, Saanichton, British Columbia
Canada  V8M0B8
  • Shipping is the Buyer’s responsibility and C.O.D. will not be accepted.
  • International customers will be responsible for any import charges or duty incurred at the border.
  • Please ensure that returns are clearly marked on customs declaration that you are returning product.
  • Shipping charges are not refundable on returns.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our Privacy Policy.

When accessing our Website, Highland Saddles will learn certain information about you during your visit.

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Highland Saddles will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.


A Special Note About Children

Children are not eligible to use our web site and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email.

Highland Saddles may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Highland Saddles uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Contact

If you have any questions regarding this Policy, or your dealings with our web site, please contact us.

Highland Saddles
info@highlandsaddles.com

SHOPPING BAG 0

SIZING

As Saddle fits are specific to your horse we encourage customers to reach out to us directly for sizing questions and we would gladly walk you through the sizing.