FAQ
Most frequent questions and answers
Yes, a 5-Day Trial Period comes with the purchase of any saddle.
If the saddle doesn’t work out for any reason, you need to notify us via email at Info@HighlandSaddles.com no later than the 5th day of receiving the saddle, return the saddle in same condition as received, a full refund will be processed less shipping fee which is the buyer’s expense.
Yes, we ship saddles anywhere in Canada and the United States.
- Ensure the saddle is wrapped with bubble wrap from pommel to cantle or vice versa across the top of the seat and through the Gullet a couple of times. This protects both the pommel and Cantle during shipment.
- Another important tip is to ensure the saddle fits snugly into the box. The larger the box, the more room the saddle has to move around and potentially get damaged in transit. It’s OK to fold the saddle flaps in on themselves for a snug fit.
- Please ensure that returns are clearly marked on customs declaration that you are returning product.
- Shipping charges are the Buyer’s responsibility, C.O.D.’s will not be accepted.
Ship To:
2 Saanich Ridge Drive, Saanichton, British Columbia
Canada V8M0B8
- Shipping is the Buyer’s responsibility and C.O.D. will not be accepted.
- International customers will be responsible for any import charges or duty incurred at the border.
- Please ensure that returns are clearly marked on customs declaration that you are returning product.
- Shipping charges are not refundable on returns.